Appointment Policy

Appointment Cancellation
Cancellations must be made 72 hours in advance or 7 days if the appointment is over 2 hours, or a party with more than 2 people. Deposits are taken for all appointments, under some circumstances you may be required to make full payment. Deposits are non-refundable. We recommend you make your reservations well in advance to avoid the disappointment of not being able to get booked in at a desired time with your chosen Hair Stylist or Nail Technician.

No Shows
If you do not show up to three appointments, you will be required to make full payment in advance.

If you do not show up you will lose your deposit payment.

Deposits
All deposits are non refundable.

Arrival Time
Please plan to arrive ten minutes before your scheduled appointment time, to allow for Parking and filling in any pre-treatment consultation cards that may be necessary.

Late Arrival

It is imperative for you to be on time for your appointment. As we have a very busy schedule, unfortunately if you are more than 25 minutes late your booking will automatically be cancelled.

10-15 Minutes - £25 late fee
15-20 Minutes - £30 late fee
More than 25 minutes - YOUR BOOKING IS AUTOMATICALLY CANCELLED.

If your appointment has been cancelled you will receive a cancellation email with the reason why. Deposits are non refundable in the event of your appointment being cancelled or rescheduled due to lateness.

Medical Conditions & Special Needs
Prior to receiving your treatments, please inform us about any special needs or medical conditions, pregnancy, injuries, allergies, or disabilities. This will help customise your service to ensure the highest satisfaction and benefits.

 

Health
If you have a potentially contagious condition on your head, hands or feet, signs of a fungus or wart for example, we cannot provide services to you until said condition has fully cleared up. We also cannot perform services if open or infected wounds are present. If you have a condition on your head hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safely performed.

Children
We love to do children’s hair & nails! However, unattended children in the salon can be disruptive and dangerous. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving hair or nail services, where possible please keep them safe and leave them at home. Children under the age of 15 should be accompanied by a responsible adult. Children under the age of 16 will need parental consent to receive Hair and Nail treatments. Acrylic nail enhancements will not be applied to any child under the age of 15. Gel Polish will not be applied to any child under the age of 12. These treatments on such young, tender nails cannot be
guaranteed, and could cause temporary or even permanent damage.

Refunds
If you are not happy with your hair or nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied at the first available opportunity. Absolutely no refunds will be given after you have left the salon.

Mobile Phones
Please be respectful of the people around you who are trying to relax during their hair and nail treatments. Set your phone to vibrate, and use a moderate speaking tone if you need to make a call. Additionally, pay attention to your Technician having to repeatedly wait for a hand to become disentangled from a mobile phone slows down service times, and can make both you and your nail technician late for your next engagement.

We Reserve the Right to Refuse Service To:
• Anyone with a hair or nail condition we suspect may be contagious.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Anyone more than 15 minutes late for an appointment.
• Rude, mean, threatening or disrespectful people.

Surveillance:
For your safety, and ours, our premises are monitored with digital video surveillance.

Disclaimer:
We are not responsible for lost or damaged personal belongings.